Frequently Asked Questions
Everything you need to know about your L’AGENCE experience.
How do I determine the best size for me?
We provide a comprehensive size guide on each product page. Our collections generally follow standard contemporary sizing, but for specific fit inquiries regarding our signature silks and denim, our stylists are available via live chat.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with all tags attached within 21 days of the original ship date. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on the shipping method selected at checkout.
Do you offer international shipping?
Yes, L’AGENCE ships to numerous countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of your order.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please review your cart carefully before finalizing your purchase.
How should I care for my L’AGENCE denim and silks?
To maintain the integrity of our premium fabrics, we recommend following the specific care instructions on the interior garment tag. Generally, we suggest dry cleaning for silks and washing denim inside out in cold water.